Interested in speaking? Apply Here!


DIGITAL FUTURE DAY | Tuesday, September 17, 2019
Registration and Morning Coffee for Digital Future Day Participants
Chairman’s Opening Remarks
INNOVATION KEYNOTE SESSION Strategic Partnerships: Faster, Smarter, Bigger, and Better Together!
  • Digital trends from Google’s perspective
  • The power of partnerships: The why, what and how answered
Stefani Klaskow, Head of Industry, Healthcare, GOOGLE
Melissa Saw, Global Head, Digital Partnerships, BAYER
Success in Today’s Evolving Pharma Marketing Landscape

Pharma marketing has seen quite an evolution over the course of the past decade. In today’s world of value-based care, all critical stakeholders—from patients to providers—are counting on us to provide digital innovations that support bottom-line profits and improve overall care outcomes. This intriguing conversation, facilitated by OptimizeRx, will discuss the imperative to go digital and how this will affect organizations across the care spectrum, and provide practical advice that pharma brands can take to prepare success in the next decade (and beyond).

Steve Silvestro, Chief Commercial Officer, OPTIMIZERX
Morning Networking and Refreshment Break
Pharma Marketing and Empathy: How Digital Technology Can Enable Empathetic Patient Experiences

Patient centricity has become the key driver within pharmaceutical marketing. Digital technology enables pharmaceutical companies to better understand patients and their unmet needs and provide more empathetic patient experiences that build rapport and ultimately deliver better outcomes

Tracy Yedlin, Social, Mobile, Innovation Team Lead, Customer Engagement and Marketing Innovation Team, TAKEDA PHARMACEUTICALS
Your Doctors Are Learning With Video Games. And It’s a Win for Pharma
Sam Glassenberg, Founder and CEO, LEVEL EX
Networking Lunch for Digital Future Day Participants
Session Outline TBD
Personalization, Precision, Prevention and Prediction: The Four Ps Shaping the Future of Healthcare

Join us in looking at the technological and medical basis that will make this future possible

Prodeep Bose, Executive Vice President, Growth and Innovation, THE BLOC
Case Study Time Is Running Out for Digital Transformation in Pharma and Biotech

The pharmaceutical implementation of digital marketing and use of a true multiple channel strategy, has been under pressure for the past 10 years as virtually every other industry and sector has surpassed them in both customercentricity and progress in digital marketing.

  • Digital Transformation situation overview
  • Creating an initiative: How can you build a leadership position at your organization?
  • Potential change drivers
  • Now is the time for action
Neil Keene, Digital Brand Consultant, Ocaliva, INTERCEPT PHARMACEUTICALS
The Three Pillars of Social Marketing for Pharma: Understand, Influence, Optimize

Physicians are digitally coming together every minute of every day to discuss their industry, practice challenges, life, and more – so how do we effectively tap into this evolving world of real-world medicine? In this presentation, we’ll provide both the industry and physician perspective on how Sermo’s enhanced peer-to-peer platform can inform and transform how pharma leverages social to:

  • Understand the power of physician peer-to-peer platforms
  • Influence discussion around your therapeutic area and brand in new ways
  • Optimize your messaging to achieve your KPIs
Erin Fitzgerald, Senior Vice President, Marketing, SERMO
J.R. Hermann, Senior Vice President, Commercial, SERMO
Afternoon Networking and Refreshment Break
Effective HCP Digital Targeting and Measurement in a New Age of Digital Privacy

Healthcare digital advertising is growing at over 15% per year for the past 4 years. As healthcare professionals become ever more difficult to reach via personal promotion, the value and effectiveness of programmatic, social and other multi-channel digital advertising is increasing. This growing adoption comes during a time of increasing privacy concerns, policies and regulations. This session will focus on the value proposition of effective multi-channel HCP digital targeting, advertising and measurement and explore how to maximize ROI while navigating the evolving privacy landscape. We’ll explore;

  • The latest stats and metrics of HCP multi-channel digital marketing
  • Drivers of the growth of HCP Digital advertising
  • How to interpret and prepare for the CCPA and other legislation to ensure brand safety
  • How you can do effective programmatic and cross-channel measurement while remaining privacy complian
Bill Reinstein, CEO and CTO, MEDDATA GROUP
Shaping the Future of Digital Marketing

Crossix will share the top innovations that are shaping the future of digital marketing, including:

  • Using AI and machine learning to improve campaign performance
  • Connecting DTC and HCP strategies
  • Bringing digital thinking to TV
  • Marketing to HCPs as consumers

Senior Executive, CROSSIX

Case Study Adherence — The Key Metric That Can Drive Digital Health Success

The internet era started off as a wild west; hundreds of millions of dollars floating around supporting unproven ideas, start-ups coming and going, and the lack of real success metrics. Now we have digital health, which is experiencing similar growth patterns. The digital industry has figured out how to measure digital opportunities through a slew of detailed measurements, including click-through and conversion rates that support developing an ROI. The digital health opportunity needs to focus on a metric that aligns all activity. Adherence rate is that measure that can be applied to digital health activity across mobile, television, personalized, devices, and information technology.

Scott Alexander, Digital Strategy Lead, GLAXOSMITHKLINE
The Digital Health and Digital Marketing Spectrum of Innovation

Earlier this year ExL and Evolution Road launched the inaugural Digital Health for Pharma (DH4P) conference, strengthening the Digital Pharma Series. During this session Evolution Road will:

  • Highlight the intersection between digital health and digital marketing
  • Identify the emerging spectrum of innovation that is enabling pharma to explore new opportunities that can effectively address brand business and triple AIM goals
  • Review an example of how it was applied within Pharma
Brandi Ascione, Principal, Digital Marketing Capability Practice Co-Lead, EVOLUTION ROAD
Larry Brooks, Principal, Digital Health Practice Leader, EVOLUTION ROAD
Case Study Bridging the Gap Between Commercial and R&D in Digital Health
Digital Future Day Networking Cocktail Reception Hosted by:

If you are interested in hosting this cocktail reception, please contact Jayson Mercado or or 212-400-6236.

PLENARY SESSIONS | CONFERENCE DAY ONE | Wednesday, September 18, 2019
Registration Opens, Continental Breakfast and Morning Coffee in Exhibition Hall
Chair’s Opening Remarks
Welcome to the 13th Digital Pharma East: Chair’s Event Welcome!
Pete Dannenfelser, Associate Vice President Communications and Digital Innovation, FERRING PHARMACEUTICALS
Pharma Keynote Thinking Differently to Take Advantage of Digital Innovation Techniques In-House and Agility Measures
Nicole Mowad-Nassar, Vice President, Commercial Analytics and Operations, ABBVIE
A Science-Focused Approach to Digital Transformation

the GSK tech culture, empowering his teams to achieve outcomes with clarity over certainty. In the presentation, Matt will discuss:

  • Leading experiment-driven, data and product-oriented teams and avoiding non-failure driven culture
  • Empowering teams to make decisions closer to the ground
  • Shifting mindset of teams to be more agile and business-minded
Matt Lasmanis, Vice President of Technology and CIO, GLAXOSMITHKLINE
The Intersection of Data and Emotion: Unlocking Meaningful Patient Relationships

There’s a way to create a win-win for the biopharma industry, patients and caregivers. Health Union will showcase how the integration of patient-reported data with daily content and conversation creates meaningful patient engagement at all points in the patient journey.

Tim Armand, Co-founder and President, HEALTH UNION
Morning Networking and Refreshment Break
Worth the Wait: The Positive Effect of Patient Wait Times on Healthcare Brands

The dynamics of patient wait times are changing. The once hollow environments of the waiting room and exam room are transforming into interactive, multimedia experiences thanks to innovative engagement technologies. We’ll share proprietary research into patients’ behaviors while they wait and showcase real-life examples and case studies of how brands are using digital and mobile technologies to capture patients’ attention and influence decisionmaking across the office.

  • Get an in-depth look into patients’ attitudes and behaviors in both waiting rooms and exam rooms
  • Learn messaging best practices for distinct patient and physician touchpoints — waiting room, exam room, back office and beyond
  • See how new exam room digital technology is changing patientprovider interactions and how your brand can become a more pivotal part of the conversation
  • Hear from physicians on the type of information that resonates most with them and their patients at each point
Linda Ruschau, Chief Client Officer, PATIENTPOINT
Keynote Consumer Marketing and Digital Transformation in Pharma: Evolving the Consumer Go-To-Market Model to a Digital-First Media Approach
  • A look at 10+ years' evolution of consumer marketing capabilities within Pharma (Eli Lilly)
  • Staying true to our DNA of insights-based marketing, while evolving to a digital-first approach in consumer marketing
  • Flipping the model: From a TV-heavy media mix to a data-driven, audience-first approach to media buying
  • Mastering the end-to-end consumer journey and creating digital experiences before and after Rx to drive consumer engagement and business value
Lina Shields, Chief Media Officer, Lilly USA, ELI LILLY AND COMPANY
Fill Better: A Patient-First, Mobile Approach to Adherence

Antidepressant medications have notoriously high abandonment rates. Yet, through an intelligent, patient-focused digital program, the Trintellix brand team is easing the path towards adherence and wellness while offering a positive patient experience. As part of this high-touch program, the team has implemented a mobile wallet solution that offers easier access to brand savings and opens the door to ongoing, personalized, and timely prescription support. Join this session to learn:

  • How the convenience of mobile can deepen patient engagement and increase savings card redemptions to drive adherence
  • Opportunities to use this mobile approach to deliver ongoing patient support based on actual pharmacy events
  • The business impact of mobile savings card use and performance measurements (including KPIs) that track and monitor results for the brand

Senior Executive, APTUS HEALTH

DIGITAL PHARMA SERIES™ ANNUAL PLENARY PANEL DISCUSSION Establishing a Customer Engagement Ecosystem in a Digital World
  • What are the key components? ÍÍWhat is critical to delivering a seamless customer experience?
  • What do you standardize and what do you localize?
  • Where is value derived for customers and for enterprises?
  • How are "Centers of Excellence" evolving and are they helping to deliver improvements down the line for the customer?

Lou Marcinczyk, Head, Multichannel Capabilities, BRISTOL-MYERS SQUIBB
Jamie Rosati, Executive Director, Digital Strategy and Enterprise Social Media Group, MERCK

Networking Strolling Lunch in the Exhibition Hall
Pharma Keynote Marketing and Sales — How They Need Each Other and Don’t Know It
  • The importance of connecting marketing and selling execution
  • How GSK approaches this concept
  • Case study of when it doesn’t go well
  • Case study of when it does go well
  • Using technology as a bridge
Caroline DeMarco, Vice President, Selling and Marketing Excellence, Commercial Capabilities Payer and Board Member, GLAXOSMITHKLINE
500 Million Page Views a Month: What We’ve Learned About Physicians

With active monitoring of more than 700 medical websites, we have a view of the digital behaviors of more than 100,000 physicians in just the last 90 days. Content consumption behaviors alone have demonstrated unique insights. But this is just the beginning of where big data, natural language processing, and machine learning are going to take the industry. Buckle your seatbelts! In this presentation we will:

  • Explore the online medical and non-medical ecosystem that serves as the source for this data
  • Juxtapose big data against small data, demonstrating the value of small data can bring to the pharma industry
  • Demonstrate how pharma companies are taking action with the individual physician behavioral data
  • Outline the future of non-personal promotion
David Reim, Chief Privacy Officer, DMD
Pharma Keynote What Goes Into a “Successful” Commercial Business Model Transformation and Translation
  • U.S. market strategy
  • Digital acceleration
  • Strategic alliances for healthcare transformation and solutions activities
Lisa French, Associate Vice President, U.S. Strategy and Commercial Model Innovation, MERCK
Innovation and Communication in Today’s Digitally-Charged Pharma Landscape

It’s never been more important for providers, patients and pharma to stay connected. How can we improve communications and work together as a connected team to progress care? Miriam Paramore of OptimizeRx will facilitate a panel discussion, challenging each member of the panel to provide insight and direction on what is available now to the pharma marketing industry, how these tools are underutilized, and what needs to happen to incite positive change for our industry that results in increased profits and improved outcomes.

Dr. Harry Greenspun, Partner and Chief Medical Officer, GUIDEHOUSE
Miriam Paramore, President, OPTIMIZERX
Dr. Jack Pinney, Physician, MIDMICHIGAN HEALTH
Afternoon Networking and Refreshment Break
Pharma Keynote Artificial Intelligence in Healthcare – Profiling the ‘European Way’

Saskia is part of the European Commission’s High-Level Expert group for AI and published European Guidelines for Ethical AI in April, which have been discussed in detail in Financial Times, WSJ, etc. This presentation discusses AI in the context of healthcare and contrast it with the U.S. and Chinese approaches.

Saskia Steinacker, Vice President and Global Lead Digital Transformation, BAYER
Getting “Personal” With Non-Personal Promotion: Where Do We Stand?

According to a 2018 McKinsey study, only between 4% and 11% of pharma companies rate their digital makeover a success, which is far below the overall industry standard of 26%. However, significant progress has been made in providing personalized experiences for healthcare professionals and we will share our efforts to date.
Over the course of the presentation, will be examining:

  • Current unmet needs in pharma’s NPP approach
  • What can personalized NPP look like?
  • How can success be optimized via customized strategies: A case review
  • Guidance on designing tailored campaigns at the segment level
Jason Bernstein, Senior Manager, Pharma Strategic Solutions, ATHENAHEALTH
Wesley Van Den Heuvel
What’s Television? A Discussion of Video Strategy and the Opportunity for Greater Impact

Sight, sound, and motion have always captivated audiences but the digital age has transformed the what, when, where and how of video consumption and content. In this new world, a video strategy is key — one that considers the channel, targeting, placement and message cohesively and with purpose. Gone are the days of mass market-only campaigns with a high degree of media waste and low relevance. Today, media waste can be greatly reduced, relevancy can be higher than ever, and measurement of video campaigns can demonstrate meaningful business impact. Michael Deichmiller, Group Account Director at Butler/Till Health Group, with explore these topics during this panel discussion alongside both industry veterans and media channel experts.

Michael Deichmiller, Account Director, BUTLER/TILL HEALTHGROUP
Session Outline TBD
Senior Executive, SHARECARE
Pharma Keynote Underlining Commercial Effectiveness With Data and Analytics
Bharti Rai, Vice President, Commercial Effectiveness, NOVARTIS
Main Conference Day One Networking Cocktail Reception Hosted by:

If you are interested in hosting this cocktail reception, please contact Jayson Mercado or or 212-400-6236.

TRACKED SESSIONS | CONFERENCE DAY TWO | Thursday, September 19, 2019
Morning Coffee in the Exhibition Hall
Morning Coffee in the Exhibition Hall
Morning Coffee in the Exhibition Hall
Morning Coffee in the Exhibition Hall
Morning Coffee in the Exhibition Hall
Morning Coffee in the Exhibition Hall
Chairperson's Opening Remarks
Chris Neuner, Chief Revenue Officer, PULSEPOINT
Chairperson's Opening Remarks
Kristen Hartman, Vice President Sponsor Programs, WEGO HEALTH
Chairperson's Opening Remarks
Ron Barry, Vice President, Business Development and Founder, MELTMEDIA
Chairperson's Opening Remarks
Norm Phillips, Executive Vice President and Chief Marketing Officer, BIOPHARM COMMUNICATIONS
Chairperson's Opening Remarks

Senior Executive, PULSEPOINT

Chairperson's Opening Remarks
Zoe Dunn, Principal, HALE ADVISORS
Jessica Pfennig, Director, Global Digital Governance, ASTRAZENECA
Case Study Digital Pharma Marketing Campaign Learnings Through Different Product Life Cycle Phases
  • Have we determined WGLL (What Good Looks Like) before initiating our campaigns?
  • How effective do we manage the Key Cs (Customers, Content, Channels, and Clicks) of digital marketing?
  • Are we getting the most from our cross-functional/organizational partners?
  • How well are we framing our failures?
  • Are we fostering an environment for sharing best practices?
Morris Kimble, Associate Brand Manager, Insulins Digital and Print Strategy, ELI LILLY
Case Study Using the Medium of Art to Reach Patients and Inspire Action

Learn how Bayer harnessed creativity and imagination to help cancer patients better understand that genomic cancer testing is a crucial step in cancer diagnosis and empower them to see the real picture through the Test Your Cancer campaign. The theme of art is weaved through the campaign in its entirety and showcased across multiple digital channels, including a website, a series of short videos and a suite of educational materials and paid amplification on social. We will discuss market research that informed the campaign, the strategy behind the theme of art, the campaign components, and how our tactics drove our key objectives.

JJ Ferrer, Director, Strategic Marketing Lead Oncology, BAYER
Cynthia North, Oncology Consumer Marketing Lead, BAYER
Case Study Building an Analytical/ROI Model for Digital and Multichannel Initiatives: Relating the Challenges of Having Data Across Multiple Channels for Customer
Michael Rowbotham, Multichannel Marketing Director, PFIZER, INC.
Case Study Getting to “There”: Marketing in the Era of the Consumer
Alison Reichert, Director, Digital Strategy and Innovation, PFIZER, INC
Case Study Immersive Healthcare Media: Success Stories in Augmented Reality — Bolstering Healthcare Professional Engagement
  • Immersive multimedia represents an unparalleled opportunity to elevate engagement with healthcare professionals
  • Augmented Reality (AR) is generating vibrant communication and educational opportunities that redefine customer interactions, improving experiences and increasing time spent with core content, across channels.
  • In this session panelists from two leading pharmaceutical manufacturers will share success stories, offering perspective on how AR is transforming HCP engagement.
Mike Marett, Founder, CONFIDEO
Case Study Streamline the Promotional Review for Digital to Bring Things to Market Faster Saving Time, Resources and Money
Artificial Intelligence — Super Hearing for Healthcare Marketers; Detecting Weak-but-Important Signals of Customer Behavior
  • Learn how voice interfaces are transforming how HCPs and patients interact with your brand, and explore the untapped potential that exists in your current marketing data
  • Understand how AI accelerates identification and validation of critical market insights that empower the creation of a competitive advantage
  • Discuss a real-world implementation of artificial intelligence that accelerates the collect, analyze, and execute cycle in marketing, so that you can be in position to act when an opportunity arrives
Hans Kaspersetz, President and Chief Strategist, ARTERIC
Session Outline TBD

Senior Executive, CMI/COMPAS

Session Outline TBD

Senior Executive, SHARECARE

Session Outline TBD

Senior Executive, EPSILON

Pharma, Physicians, and Programmatic Innovation

Programmatic advertising is poised to help marketers reach time-starved, info-seeking physicians in the moments they’re most likely to engage with your brand. But identity and addressability barriers have limited HCP advertisers from realizing the potential of programmatic. That’s about to change. In this session, DeepIntent will unveil a new product that matches deterministic identity data with clinical, behavioral, and contextual data in real-time so advertisers can profile and address 1M+ verified HCPs on a one-to-one basis, at scale.

Chris Paquette, Co-Fouder and CEO, DEEPINTENT
Digital Governance 201: Taking Your Company to the Next Level

You have a Governance structure in place, with clear accountability, representation and commitment from the right internal stakeholders, and a strategy to develop and update guidelines as needed to support innovation at your company. But still, your marketers and communications teams are not taking full advantage of these platforms to be competitive. What do you do next? This session will explore key topics like:

  • Socialization – how to drive the message across your organization
  • Managing turnover – what to do when the key contributors change
  • Staying current – how to make sure you are ahead of the information curve
Zoe Dunn, Principal, HALE ADVISORS
Case Study Digital Engagement Strategies to Improve HCP Relationships: Providing Credible Information on Demand

When is the best time to reach an HCP? What device? What communication channel? How can we bring a Healthcare Professional along a communication journey that is informative, focused and mindful of their time? Is it possible to align marketing and sales communication into an omnichannel customer centric experience or is it dream?

This session seeks to look outside industry to see who is shaping and setting customer expectations for customer centricity and then highlight some of the components that can connect the organization, Patients, and HCPs with the right information, services, and solutions that deliver enhanced patient value to surpass experience expectations

Aleen Hosgaghian, Senior Director of Marketing, SUN PHARMA
Case Study Tapping the Power of Patient Influencers to Drive Disease Awareness

In a pre-launch environment in a condition that is highly personal and stigmatized, Sage was challenged to generate postpartum depression awareness to an audience of pregnant women and new mothers.

Sage launched an awareness campaign that included a microsite featuring patient opinion leaders (maternal mental health bloggers and PPD sufferers) talking about their experiences with PPD and destigmatizing the disease. Key takeaways:

  • KPIs on the campaign surpassed expectations, driving awareness with a challenging audience and earning trust within the PPD community
  • Success is attributable to collaboration with patient option leaders who are highly influential and viewed as trusted sources of information and support
  • 92% of consumers trust recommendations from personal connections, while only 33% trust ads
  • If the sharer on social media is influential and shares health information, 93% are likely to ask their physician or another health professional about the information
  • The social campaign achieved nearly 20K clicks during the first 30 days, driving a click-through rate 3x higher than Facebook’s average for healthcare promotions
  • A patient influencer campaign executed by WEGO Health provided Sage with a qualified audience that engaged with ads by reacting, sharing, and commenting, with over 10% of the engagement coming from comments and active dialogue
  • Facebook was the most highly engaged channel, driving roughly 9 out of 10 total campaign impressions
Bonnie Kiesling, Director, Patient Marketing, SAGE THERAPEUTICS
Case Study From Data and Innovations to Successful Data-Driven Digital Campaigns
  • How to innovate and be successful in digital
  • New digital data is must • What is the digital data?
  • From Digital data to digital innovations
  • Data driven digital campaigns
  • How coordinate personal and MCM with digital promotion
Igor Rudychev, Head of U.S. Digital, Data, and Innovations, ASTRAZENECA
Case Study The Evolution of Multichannel Marketing in Pharma: It’s Not About Digital Marketing; It’s About Marketing in a Digital World
Paul Murasko, Senior Director, Digital Customer Interaction, IPSEN BIOPHARMACEUTICALS
Case Study Words and Music: How Creative + Media Can Equal Breakthrough Results

In the Mad Men era, media and creative groups were part of the same agency. Putting together an advertising campaign was done in the confines of a singular agency. They had a better chance of connecting the advertising message with the medium in which the message would be communicated.

That changed in the last 25 years when media agencies splintered off and became part of the big agency holding companies, like WPP, IPG, etc. Media agencies and creative agencies needed to work together, even though they were separate companies.

As digital media growth accelerated, the focus on marketing and advertising campaigns was on optimization, analytics, big data and so on.

That left a gaping opportunity for those who can figure out how to make creative and media work together better and led to the concept of Words and Music.

To find out what Words and Music is, and how it connects to Pharmaceutical Advertising, attend this session.

Jim DeLash, Multichannel Marketing Director, GLAXOSMITHKLINE
Case Study Patient Centricity — Delivering Marketing Content Patient Use in More Tactical Plans Working With Patient Perspective
Morning Networking and Refreshment Break
Morning Networking and Refreshment Break
Morning Networking and Refreshment Break
Morning Networking and Refreshment Break
Morning Networking and Refreshment Break
Morning Networking and Refreshment Break
Meeting the Next Generation of Physicians Where They Are on Their Phones

81% of physicians are dissatisfied with their interactions with pharmaceutical companies. Two-thirds of HCPs complain that they are bombarded with generic digital content. Hear insights from Dr. Landy about what resonates with the next generation of physicians, and the most effective ways to engage them.

Dr. Joshua Landy, Chief Medical Officer, FIGURE 1
How To: Patient Activation in Social Networks

What if Amazon was responsible for getting people with health problems properly diagnosed and treated faster? Personalized, data-driven healthcare solutions would upend Patient Activation as we know it. Some biopharma marketers are already doing this today, leveraging social networks to anticipate and address patient needs proactively. This session will focus on real-world examples of this transformative approach, sharing proven blueprints for meeting patients where they are and when they’re most likely to take action. Key takeaways:

  • Actionable path to Patient Activation in social networks
  • Insight into how machine learning is helping put the right content in front of the right patient at the right time
  • Guidelines for driving activation while preserving patient privacy
  • Tactics for closing gaps in knowledge and care
Session Outline TBD

Senior Executive, DMD

Effective Integration of Third-Party Promotion Into HCP Omnichannel Campaigns
  • Market research data evaluating the value of combining third-party with first-party promotion to HCPs
  • Strategies to effectively integrate third-party content and tactics with first-party campaigns
  • Case studies illustrating effective integration of third-party and first-party campaigns
Jeff Persinger, President and CEO, BIOPHARM COMMUNICATIONS
A Data-Driven Road Map for Physician Engagement
  • Transform insights into action based on data collected from more than 4600 medical, science, and research sites
  • Learn how to adapt your digital marketing strategies using data-driven tactics to meet HCPs where they are, with the right message, at the right time
Alan Rutledge, CEO, TRENDMD
Amy Turnquist, Executive Vice President, Sales, EHEALTHCARE SOLUTIONS
Session Outline TBD

Senior Executive, RELTIO

Case Study Digital Market Research — How VIIV Embarked Upon Passive Tracking Research to Find Out Just What Doctors Were Doing on Their Computers and Phones, and How the Findings Influenced Our Strategies
Dave Philips, Global Multichannel Marketing Director, VIIV HEALTHCARE
Case Study Keeping up With the Customers

With customer expectations growing exponentially and social media changing daily, how do you keep up? Find out how to navigate platform changes, leverage features to meet customer expectations, and build nimble approaches to foster authentic engagement and drive deeper connections with your brands.

Amanda Phraner, Associate Director, Public Relations and Social Media, HORIZON PHARMA
Case Study The Promise of Big Data — Optimizing Business Process
John Cheniara, Senior Director, Global Drug Safety and Risk Management Information Technology Business Partner Head, CELGENE
Case Study Leveraging Patient/Consumer Insights in a Broad Multichannel, Multi-Brand Portfolio
  • Driving business value in the digital channel to create market advantage
  • Focusing on improving patient outcomes
Lisa Flaiz, Director, Multichannel Marketing, Worldwide Digital Hub Lead, BRISTOL-MYERS SQUIBB
Case Study Instagram Branded Page Experience
  • Challenge: Reach eczema sufferers where they are to deliver meaningful value through content and community
  • Strategy: Expand the branded social presence of into Instagram, the fastest growing social platform with 21M unique users to Facebook
  • Execution: Brand team partnered with IG, Pfizer Media and the Pfizer Digital Review Team to: -- Develop unique content to fully harness the visual and inspirational nature of the Instagram platform -- Foster and facilitate a transparent, meaningful community conversation
  • Results: Launched Pfizer’s first branded Instagram page that allows comments, encourages community interaction, and provides “social care” for patients and caregivers consistent with the IG platform while remaining compliant with Pfizer and Government regulatory policies
Jennifer K. Travers, Head, Digital Review Team, PFIZER, INC.
Case Study Benchmarking of Industry — Native Pharma Research and Awareness – Optimizing the Submission and Approval Process
Digital Trends: The Future of Trust in Networks and News
Amit Phull, M.D., Vice President of Strategy and Insights, DOXIMITY
Session Outline TBD

Senior Executive, VERYWELL

Taking Your Patient Marketing Measurement to the Next Level

Join ZS as they share innovative ways to understand media’s influence on the patient journey.

  • Learn how ZS partnered with a client to gain deep insights into how marketing touchpoints impacted health behaviors across different patient types
  • See an approach to slice and dice media performance and health data, offering unparalleled flexibility in defining and tracking KPIs
  • Hear the value and benefit gained by various client stakeholders (e.g., brand team, analytics team, agency and media partners) and best practices for collaboration
Greg Fry, Patient and Consumer Marketing Analytics, ZS ASSOCIATES
Using Social Media and the Power of Peer Influence for Branded Product Launches

If social marketing is a challenging subject inside pharma, imagine using it as one of your primary channels for significant brand introductions. Hear best practices from recent product launches and learn what went well, what to avoid, anticipate, and repeat.

  • Leverage social media to boost brand preference by using the trusted voice of peers to educate patients
  • How to align unbranded and branded marketing strategies to boost condition awareness and achieve product adoption more quickl
  • Increase and integrate more touch points across the patient journey to foster authentic engagement and drive deeper connections with your brands
Look up From Your Phone
  • Most content at the point of care is a snooze.
  • Outcome Health has completely overhauled its content strategy to create an experience at the moment of care between patients and physicians with content they won’t find on their mobile device.
  • Hear from Outcome’s Chief Growth Officer, Heidi Anderson, to learn how the company is raising the bar on content with a focus on empathy at this valuable touchpoint.
Heidi Anderson, Chief Growth Officer, OUTCOME HEALTH
Operationalize Your Promotional Review and Align With Marketers
  • Surefire strategies to prevent miscommunications with marketing agencies
  • A map for altering PRC timeframes when you must add black box warnings
  • Standardization of the use of references in promotional pieces
  • Best practices for promotional materials in reprints and textbooks
  • Essential skills for translating PRC operations into improvements in patient experience

If you are interested in hosting this session, please contact Jayson Mercado at or 212-400-6236.

CLOSING PANEL DISCUSSION Customer Engagement and Experience Management — Understanding Where HCPs Are Playing and Where You Need to Meet Them

With Digital and MCM COEs being moved into Customer Experience COE, and other associated departments transitioning in nature - how does this impact on your customer engagement strategy? How can life science organizations get to a place where their customer service offerings are in the same place that their customers are playing in.?

  • Ensuring that you get the fundamentals right – where are we going wrong with:
    • Segmentation
    • Targeting
    • Positioning
  • The external barrier: How can you overcome “we’re not there yet” style thinking from physicians?
  • The internal barrier: How can you de-risk new HCP engagement strategies to ensure internal buy-in from all stakeholders?
    Breaking down the engagement model – what is your measure of success for…?
    • Fully digital
    • Traditional
    • Integrated

Carmine Attanasio, Senior Product Manager, Digital Myeloma Marketing, CELGENE
Fabrizio Caranci, Channel Innovation Director, MERCK

CLOSING PANEL DISCUSSION Patient Services and Solutions — Breaking Down the Engagement Model
  • Understanding the patient journey and where it is heading
  • Utilizing real-world data in delivering improved patient outcomes – are we there yet?
  • Innovative solutions for improving the patient experience Patients want support from pharma in navigating the systems, not just on cost. How can you go where your customers are playing?
    • Patient support programs: Tying in the revenue side of it; not viewing it as CSR. How can we attach an ROI to patient engagement?
    • How do you design patient services given regulatory oversight and the demands patients have for customer experience in non-healthcare sectors?
    • Given all of the above, what are the most important things to consider in patient marketing?

Jake Coniglio, Head of Manufacturing Solutions, GOODRX
Andrew Hachadorian, Manager, Digital Marketing/Media, CUTANEA LIFE SCIENCES
Steve Reeves, Senior Director, Consumer Insights and Social Intelligence, DRG - DIGITAL

CLOSING PANEL DISCUSSION How to Effectively Set up KPIs to Measure Your Campaigns
  • How can you ensure the delivery of quality reporting and insightful analysis in this shifting market?
  • How to develop forecasts for performance of marketing initiatives — using both internal and external data sources
  • How should you go about creating and sourcing all KPIs and benchmarks, ensuring relevance to brand strategies?
  • What is the best way to build an attribution model for analytics and ROI?
  • Predictive analytics and their use in marketing campaigns of the future

Elena Alikhachkina, Worldwide Head Data and Analytics Product Line, Consumer and CMD, JOHNSON & JOHNSON


Dave Mahagnoul, Director, Commercial Reporting — Respiratory U.S. Pharma Commercial Insights, GLAXOSMITHKLINE
Igor Rudychev, Head of U.S. Digital, Data, and Innovations, ASTRAZENECA

CLOSING PANEL DISCUSSION Multichannel and Omnichannel Engagement in a World Where Customers AND Stakeholders Need More
  • We’re still in a world we talk about one or two 1 or 2 channels in isolation or combination, but not full omnichannel strategies. How do we move from multichannel to omnichannel?
  • Moving away from rep-centricity: HCP omnichannel seems still centered around the representative experience first. We always start there; how do we start from the customer POV or simply not just the reps?
  • As brands mature and marketers get more omnichannel experience, how do we balance and partner effectively with centers of excellence?
  • MCM and organizational change: e.g., Moving MCM COEs into Customer Experience COEs, evolving role of Medical Affairs in multichannel solutions — how is this impacting processes?
  • Leaning on your Medical Affairs teams data a scientific knowledge to bolster multichannel brand campaigns

Norm Phillips, Executive Vice President and Chief Marketing Officer, BIOPHARM COMMUNICATIONS


Harold Johns, Global Director Digital Platforms, Digital and Connected Commerce Product Line, JANSSEN PHARMACEUTICALS
Matt Smith, Global Lead, Strategy, Digital and Operations, PFIZER, INC.
Britt Thompson, Executive Vice President, Commercial Strategy, EVOKE GROUP

CLOSING PANEL DISCUSSION Establishing a Customer Engagement Ecosystem in a Digital World
  • What are the key components?
  • What is critical to delivering a seamless customer experience?
  • What do you standardize and what do you localize?
  • Where is value derived for customers and for enterprises?

John Lineen, Director, Strategic Planning, Media and Innovation Worldwide Digital Hub, BRISTOL-MYERS SQUIBB
Mimi Rosenheim, Senior Director, Digital Marketing, DEMANDBASE

CLOSING PANEL DISCUSSION What Is Coming Next in Digital and the Way in Which We Communicate?

Zoe Dunn, Principal, HALE ADVISORS


Jessica Pfennig, Director, Global Digital Governance, ASTRAZENECA

Strolling Lunch in the Exhibit Hall
Strolling Lunch in the Exhibit Hall
Strolling Lunch in the Exhibit Hall
Strolling Lunch in the Exhibit Hall
Strolling Lunch in the Exhibit Hall
Strolling Lunch in the Exhibit Hall
PLENARY SESSIONS | CONFERENCE DAY TWO | Thursday, September 19, 2019
Focusing on the Human Experience in Healthcare

This session focuses on the role data and analytics play in humanizing the healthcare experience. The presentation will share practical examples around how pharmaceutical companies can effectively engage with patients and healthcare providers through meaningful and relevant experiences. Additionally, the session will outline the recommended steps pharmaceutical companies should consider taking to develop a customer experience strategy and implement an analytics solution to reach their audiences with the right experiences at critical moments.

Mark Miller, Managing Director, DELOITTE CONSULTING LLP
Session Outline TBD

Senior Executive, NATIVO

Session Outline TBD

Senior Executive, PULSEPOINT

Afternoon Networking and Refreshment Break
Pharma Keynote From Insight to Experience: How Biogen Designed a Digital Team That Clicks

Join this session to hear from Biogen about how they designed a fullservice team that provides end-to-end digital capabilities. By putting insights, planning, experience design, and technical engineering under one roof, Biogen’s U.S. Multichannel Excellence team takes an integrated approach to delivering impactful digital initiatives.

Brian Cantwell, Senior Director, US Multichannel Excellence, Biogen
Lesley Folensbee, Associate Director, Multichannel Campaign Strategy and Operations, BIOGEN
Tim Howland, Associate Director, Head, Digital Communications, BIOGEN
Steven Krumholz, Associate Director, Multichannel Insights and Analytics, BIOGEN
Ben Zanghi, Digital Experience Lead and Product Owner, U.S. Multichannel Excellence, BIOGEN
Pharma Keynote The Sanofi Approach to Strategic Marketing Operations
Craig McGettigan, Head, Multichannel Engagement, U.S. Business Operations and Support, SANOFI
Data-Driven Marketing at Scale: Intelligent Operations for Customer Centricity and Advanced Analytics
Mark Montgomery, Global Head, Digital Analytics and Business Insights, GLAXOSMITHKLINE
Case Study Social Listening: Why Pharma Is Missing Out
  • Learn the reason why social listening leads marketing efforts and how it can show ROI
  • Explain how to keep your social listening tool compliant
  • Show real examples of data that optimized a marketing strategy
  • Explain how cross-functional a program can be and how medical/ drug safety could benefit from it as well
Michael Ruta, Digital Capabilities Lead, AMAG PHARMACEUTICALS
Closing Remarks From the Chair and Close of Conference
Pete Dannenfelser, Associate Vice President Communications and Digital Innovation, FERRING PHARMACEUTICALS
Close of Main Conference

Download the 2019 Conference Brochure

Download Now
live chat software